Frequently Asked Questions | Matco Tools Customer Service

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eCoupons How to Become a Distributor International Sales Mail and E-mail Addresses Miscellaneous Online Store and Distributors Ordering Returns and Refunds Search Tips Shipping and Delivery		How long can I expect delivery to take? How do I check on the status of my order? How will I get confirmation that my order shipped? How do I calculate shipping or freight charges on my order? How does my order ship? Will you contact me regarding delivery? Can my order ship RUSH delivery? Do you ship outside the continental US?

How long can I expect delivery to take? UPS ground delivers in 3-4 business days. Back to top

How do I check on the status of my order? Please call Customer Service. They will be glad to help. You can also check the status of your order through the 'Your Account' section of matcotools.com. Back to top

How will I get confirmation that my order shipped? During the ordering process you will receive an e-mail when your order is shipped. Back to top

How do I calculate shipping or freight charges on my order? Please review shipping/handling charge table. Shipping by Ground is FREE for all orders above $200. Back to top

How does my order ship? All orders ship UPS unless otherwise indicated. Back to top

Will you contact me regarding delivery? If you so choose, an e-mail will be sent to you with your UPS tracking number or motor freight bill of lading number. Back to top

Can my order ship RUSH delivery? Yes, please review shipping options. Back to top

Do you ship outside the continental US? Matco Tools at this time does not ship products outside the United States. Back to top