Service & Warranty
When you choose Matco as your Aviation Partner, we’ll provide you with world class service levels and unmatched access to your account. Our goal is to put you in control of your business with us, while supporting you every step of the way. At Matco, we provide solutions to each and every one of our customers based on their needs, not the other way around. Matco’s combination of Direct Sales Support, Customer Service and on-line access means that we’re only a click or a phone call away. And if needed, our flexibility allows us to work through your specified distributors or integrators.
Integrated Services
Our integrated services, from direct sales to on-line account management, tool auditing to warranty provide you with a
high service level at every step of the procurement process.
- High service levels help to reduce ongoing tool inventory
- Speedy receipt of tools and equipment improves Technician’s up-time and productivity.
Direct Sales Support
Our Direct Aviation Account Representatives will provide you with on-site representation, assistance and product technical
support. They are dedicated to your business and will develop a program that is custom for your operation.
- Tool & Aviation experts available to build-out customized turn-key programs for tools and service solutions to meet all of your aviation needs
On-Line Access
At matcotools.com/aviation you get 24/7 access to your account within our dedicated Aviation portal.
- You can set-up, manage and monitor your own Commercial and/or a Government account
- As a GSA contract holder, Matco Tools and matcotools.com make it easy for Government Impact card holders to purchase at GSA discount pricing.
- We provide the ability to easily crossover existing product to innovative, high-quality Matco products.
- We provide customer specific on-line tools for easy order entry.
- View account specific pricing information before ordering
- Ability to use multiple search parameters to identify needed products
- Customize order before transaction
- Easily proceed from catalog item to purchase to checkout using multiple payment options
- Electronic order is transmitted securely and accurately
- Ability to track orders (only orders placed online)
Tool Auditing
Matco’s Sales team can help with determining the right stocking level for your tool inventory. A Matco sales
representative can perform a tool audit and suggest optimal stocking levels to free up inventory dollars for other
purchases. Matco’s industry leading fill rate will help reduce tool crib inventories.
Warranty
We’ll fully support your purchases after the sale to keep your operation functioning efficiently by reducing
technician down-time. Our Best-in-Class warranty program is second to none, featuring an excellent turnaround time for
tool replacement and repair.
- Full warranty support provides outstanding turnaround time for replacement or repair to reduce operational downtime>
- We offer both full replacement credit or new tool replacement
- Matco’s warranty policy is simple and the best in the hand tool business. With a lifetime warranty for all hand tools, submitting a warranty claim is as easy as a phone call to your Matco Tools representative. Simply contact your rep, and a replacement tool will be issued upon receipt of the damaged product. For items that carry a non-lifetime warranty, repair services are available to keep your tools within their proper specifications.
